Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CPPSEC2101 Mapping and Delivery Guide
Apply effective communication skills to maintain security
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | CPPSEC2101 - Apply effective communication skills to maintain security |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit specifies the skills and knowledge required to apply oral, non-verbal and written communication skills to maintain security.It includes:gathering information from a range of sources including standard operating procedures and signs written in English to understand and comply with workplace policies and legal rights and responsibilitiesusing observation, listening, oral and non-verbal communication skills to interact with others and request behaviour modification in a manner that accounts for cultural differences, avoids aggression or hostility, and encourages conflict resolutionusing telephone and radio systems to report security risksusing notebooks and information technology to record and store incident details.It applies to people working under general supervision as members of a security team.This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Gather, convey and receive information for security work. |
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Element: Request behaviour modification to maintain security. |
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Element: Report security risks using telephone and radio systems. |
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Element: Complete and store security records. |
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